The American Group - A leader in the telecommunications and data management service industry

(708) 862-2000

ABOUT US
We have been meeting our clients needs since 1934. Today, as then, we’re pioneers in providing solutions that meet our clients demands. From University Hospital transplant and research departments to Fortune 500 companies offloading 24/7 tasks from switchboard handling to executing their labor agreement as it applies in the routine management of support tasks such as administration of coolant alarm triggering so a clear trail of timely and correct execution of the prevailing labor agreement is available, to medical practices of all sizes, single to multi-site, multi-specialty, we listen and develop cost effective solutions. And for over 20 years we’ve been the pioneers in efficient absentee handling for school districts.
We remain leaders by coupling the solutions with the most important element- outstanding staff. We alone, have a staff average of more than 8 years giving you unequaled commitment and depth of knowledge. We couple that with state of the art technology, wide experience and a fiber optic network to exceed your expectations.
Whether a customer is right around the corner, or across many states, we strive to exceed out customers’ expectations, building long term relationships with our clients, including Fortune 500 companies and school districts with more than 15 years with us. Whether you need a simple solution, or to outsource, we will work with you to execute a solution that meets your expectations and is cost effective without any hardware, software or labor expense.
We at the American Group, Inc. are part of a family business principally under the ownership of various members of the Elkins family. For over twenty five years, Roger Elkins has owned American Information Management, Inc. whose core business is a regional call center focused on the medical industry since 1934.
The American Group/American Com-source Technologies, Inc., is owned by Lynn Elkins with a focus on HR services. The largest segment of that business is Absentee Management services for both the educational and industrial markets. This woman, minority owned company had grown dramatically in the last year as companies have sought every means possible to better manage overhead costs. Absenteeism is seldom given the degree of management attention corresponding to the impact it has on the bottom line. Fortune 100 client estimates that absenteeism increases production costs by 3%. A new companion company is being organized to provide Internet support services.
The Group is housed in a seven thousand square foot facility owned by American Communication Technologies, LLC and is packed with the most high tech equipment available for advanced communication needs. This equipment is managed by a staff of professional associates whose association with The American Group average over eight years tenure. This skilled staff is the reason that tasks entrusted to the American Group, Inc. are so expertly attended to and usually their performance far exceeds the expectations of our clients.